Refund policy

Version dated 18 September 2026.

1. Voluntary returns within 30 days

For online purchases, we offer voluntary returns within 30 days of receipt, provided the product is unopened, unused and complete, in its original packaging. Any seal or protective film present upon delivery must remain intact.

This commercial offer supplements your statutory rights: it does not arise from a general Swiss right of withdrawal. Requests concerning a defect, damage or delivery error are handled separately under section 4 below.

2. Eligible products and exclusions

Change-of-mind returns are available for products meeting the above conditions, including items purchased on promotion. Perfumes, oils and cosmetics that have been opened, unsealed or tried cannot be returned under this voluntary scheme.

Personalised products or products made to order according to your instructions, as well as gift cards, are excluded from voluntary returns. A set must be returned complete, with all its components in the required condition.

These exclusions do not affect your rights in the event of a defect or non-conforming delivery. The flammability of a perfume requires transport precautions; it does not remove these rights.

3. Requesting and sending a return

Email contact@parfum4you.ch within 30 days of receipt, stating your order number and the items concerned. We will provide return instructions and confirm the shipping address: Parfum4You, Avenue de la Confrérie 40, 1008 Prilly, Switzerland.

For a change of mind, you pay the return shipping costs. No restocking fee is charged. Pack the items securely and keep proof of posting. Contact us before sending a perfume containing alcohol: packaging, labelling and the postal service must comply with the carrier’s rules for this type of product.

If you wish to return an item directly to Prilly, arrange this with us before your visit. Prior contact helps us process the return and ensure safe transport; it does not limit your statutory rights in the event of a defect.

4. Defective, damaged or incorrectly delivered products

Check your order as soon as you can and report any defect without delay after discovering it to contact@parfum4you.ch. Describe the problem and provide your order number. If possible, keep the packaging and anything useful for examining the issue.

We will review your request and work with you to find a solution consistent with your rights. The statutory warranty under Articles 197 et seq. of the Swiss Code of Obligations applies. Warranty claims for new goods sold to a consumer generally become time-barred two years after delivery; duties to inspect and notify, and statutory exceptions, remain applicable.

A defect may be reported even if the product has been opened for use. The limitations of voluntary returns, the 30-day period and exclusions concerning promotions or perfumes do not reduce your rights in the event of a defect. Where a defect or our error is confirmed, we cover the necessary costs of a return arranged with us.

5. Refunds

On receipt, we inspect the return and inform you of the outcome. When a refund is approved, it is issued to the original payment method within 10 working days of approval. Your bank or payment provider may then apply its own processing time before the refund appears.

For a voluntary return, the refund equals the price actually paid for the returned items, after discounts. Original delivery charges, where charged, are not refunded. We do not retrospectively charge for free delivery if an accepted return brings the value of the retained items below CHF 55.

For a defect or delivery error, the refund and associated costs are handled in accordance with the agreed solution and applicable statutory rights.

6. Exchanges or cancellation before dispatch

To change a fragrance or size, contact us to arrange an eligible return and, if needed, a new order. Availability of the desired item must be checked at the time of exchange.

If you wish to cancel or amend an order before dispatch, email contact@parfum4you.ch promptly. We will confirm what can still be done; do not place a second order while waiting without checking the situation with us.