Shipping policy

Version dated 18 September 2026.

1. Delivery area and method

Parfum4You delivers exclusively within Switzerland. Orders are sent by economy post to the address provided at checkout. International delivery is not offered.

2. Delivery charges

  • Orders below CHF 55: CHF 7 for standard delivery.
  • Orders of CHF 55 or more: free standard delivery.

The threshold is calculated on the value of the items after discounts, excluding delivery charges. A gift card used for payment does not reduce the value of the items used for this calculation. The charges and total payable are displayed before you confirm your order.

3. Preparation and transit

After payment is confirmed, preparation generally takes 1 to 3 working days. Transit then generally takes 2 to 5 working days after dispatch. These are two successive stages, not a guarantee of delivery within 48 to 72 hours.

Weekends and public holidays do not count as working days. These times are estimates and may vary, particularly during holidays, promotions or transport disruption. If we become aware of a significant preparation delay, we will let you know.

4. Tracking and delivery address

Where tracking is available for the service used, its number or link is provided with the dispatch confirmation. If you have not received this information or your parcel appears to be stuck, email contact@parfum4you.ch with your order number.

Check your address before confirming your purchase. To request a correction, contact us promptly: changes may no longer be possible once the parcel has been handed to the carrier. If it is returned to sender, we will contact you before agreeing on a new shipment and any justified charges.

5. Damaged, lost or incomplete parcels

Check the condition and contents of the parcel as soon as you can. Report any damage, missing item or error to us without delay. If possible, keep the parcel, packaging and photographs useful for examining the issue.

We will handle your request and take the necessary steps with the carrier. Tracking information does not replace an examination of a disputed delivery. Your statutory rights in the event of defects, delay or non-performance remain unaffected.

For defects and refunds, see the terms and conditions and returns and refunds policy.